Last Updated: May 12, 2021

Privacy Notice

Fifth Window, Inc. (“Fifth Window”) and their App (defined below) is a multi-level app-based solution to the complex challenge of nursing burnout. Fifth Window aims to build and sustain a culture of wellness in healthcare with a real-time wellness pulse, personalized coping interventions, and a safe community space – a wellness hub for nurses.

Fifth Window cares about the privacy of its visitors and users. Fifth Window is committed to protecting your online privacy. This Privacy Notice explains what Personal Information (defined below) we collect, how we use and share it, and the choices you have regarding this information. We want you to know that we do not sell your Personal Information for commercial gain or marketing purposes.

Please carefully read this Privacy Notice.

This Privacy Notice applies to visitors of the “App” (defined below).  By using our services or providing Personal Information to us you are agreeing to this Privacy Notice.

Definitions

The term “App” refers to Fifth Window’s mobile app called “Fifth Window” which provides users with access including but not limited to, real-time wellness pulse, personalized coping interventions, and a safe community space.         

The term “User-Generated Content” refers to any text, videos, images, comments, and other materials posted by the user in the App. 

The term “Personal Information” (“Information” or “Data”) is any information that can be used to directly or indirectly personally identify you.

Changes to the Notice

We may change this Privacy Notice from time to time. If we do, we will let you know by revising the date at the top of the notice. If the changes, in our sole discretion, are material, we may also notify you by sending an email to the address associated with your account (if you have chosen to provide an email address), by providing notice through our App, or asking you to re-acknowledge the Privacy Notice. We encourage you to bookmark this Privacy Notice for easy access [http://fifthwindow.com/privacy-policy], and review it whenever you access or use our App or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. By continuing to use our App after the Privacy Notice changes go into effect, you are agreeing that you have read, understood and agree with the revised Privacy Notice. If you do not agree with this Privacy Notice, or an updated Privacy Notice, please discontinue using or interacting with our App.

Information We Collect About You

When you use the App, we collect the following Personal Information:

Information You Provide to Us.

·       Your username, password, e-mail address (school e-mail address if nursing student), and healthcare license number (or school if a nursing student) when you register for an account.   

·        Profile information that you provide for your user profile (e.g., first and last name, picture, phone number, and other similar information).

·        Any and all User-Generated Content that you post to the App.

·        Communications between you and Fifth Window. We may send you App-related emails (e.g., account verification, changes/updates to features of the App, technical and security notices, or other similar emails). Note that you may not opt out of App-related e-mails.

 Information We Collect from Other Sources

·       When you provide us with Personal Information (including your healthcare license number), Fifth Window provides this information to a third-party affiliate to verify your information. By registering for our App, you are agreeing to our Terms of Use which limits access to nursing students, licensed nurses, and other licensed healthcare practitioners aged 18 and over within the United States and its territories. This healthcare license information is collected and verified to ensure the App is working for its intended purpose.

·       We may combine or associate the information collected from third parties with the information you provide to us. We will treat all Personal Information as described in this Privacy Notice.

Information We Do Not Collect

·       Fifth Window does not collect, store, retain or share any credit card or payment-related information for users’ online subscription purchases. Online subscription purchases are processed through third-party service providers such as Apple Store, Google Play store. Please refer to the third-party privacy notice for more information on how it collects, uses, and shares data.

·       Fifth Window will not collect, store, retain or share credit card or payment-related information when processing payments from hospitals, schools, healthcare centers, and other related facilities (collectively, “Clients”). Client purchases are processed through third-party payment services. Please refer to their privacy notice for more information on how it collects, uses, and shares data.

Information We Collect When You Use the App

When you use any online service on your computer, tablet, or phone, certain information is collected and logged automatically. The same is true when you visit our App. 

Analytics information:

·       We use third-party analytics tools (e.g., Mixpanel, Metabase, etc.) to help measure traffic and usage trends for the App. These tools collect information sent by your device or our App, including links you click, content you interact with, and other information that assists us in improving the App (“B2B”). These tools also collect information sent by your device or our App to provide Clients a dashboard to view User-Generated Content (“B2C”). We collect this analytics information with analytics information of other users and assign non-identifying markers to users so that individual users are not identified.

·       We do not control any third-parties’ tracking technologies or how they may be used.  If you have questions, you should contact the responsible provider directly. 

Cookies and similar technologies:

·       A cookie is a small file placed on your device.  It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, when you elect not to accept cookies, you may be unable to access certain parts of our App or some of the App’s features may not work. When you access the App, we may use cookies and similar technologies to collect information about how you use the App to develop new features and products, as well as to improve the features we provide to you, for example.

Use of Your Data

Fifth Window may use information that we receive to:

·       Fulfill the purpose for which you provided the Information.

·       Help you efficiently access your Information after you sign in.

·       Remember Information so you will not have to re-enter it during your visit or the next time you visit the App.

·       Provide, improve, test, and monitor the effectiveness of our App. 

·       Monitor metrics such as total number of visitors, traffic, and demographic patterns.

·       Diagnose or fix technology problems.

·       Automatically update the App on your device.

·       Provide you with Information or service that you’ve requested.

·       Provide Clients with anonymized Information to fulfill their service requests.

Sharing of Your Data

Fifth Window will not rent or sell your information to third parties outside the App. We do not share your Personal Information with organizations or individuals outside of Fifth Window except as follows:

With your consent

We will disclose your information:

·       Any information or content that you voluntarily disclose for posting to the App, such as User-Generated Content, becomes available to the public, as controlled by any applicable privacy settings you set. To change your privacy settings on the App, please change your profile setting. Once you have shared User-Generated Content or made it public, that User-Generated Content may be re-shared by others.

For service reasons

We will disclose your information:

·       To contractors, service providers, and other third-party organizations that we use to support our business (“Service Providers”). Our Service Providers may access your information as is reasonably necessary to provide services to Fifth Window, to you, or verify you are a user in compliance with the intended use of the App as spelled out in the Terms of Use, for example.

·       We may remove parts of data that can identify you and share anonymized data with Clients. We may also combine your information with other users’ information in a way that it is no longer associated with you and share that aggregated information with Clients.  

For legal and safety reasons

We will disclose your information:

·       If it is in connection with any legal investigation.

·       If legally required to comply with relevant laws or in response to subpoenas or warrants served on us.

·       To protect against unlawful activity such as fraud.

·       To protect or defend our legal rights, privacy, security, and/or that of yours or others.

·       If acquired or part of a merger, sale of assets or similar transaction.

Note: If we intend to disclose a user’s Personal Information to law enforcement or in response to a legal process, we will make reasonable efforts to notify the user.

Choices and Rights Over Your Data 

You may change the way we collect and use your Personal Information, and how we communicate with you. You may do so by:

·       Not providing us with your Personal Information.

·       Asking us to delete some or all of your Data.

·       Updating, changing, or correcting your Personal Information.

·       Asking us to limit or stop using your Data.

·       Asking us for a copy of your personal Data.

·       Opting out of one or more forms of communication from us.

You have the right to not be discriminated against. Fifth Window will not discriminate against you in any manner for exercising any of the above rights with respect to your Personal Information.  

Please be aware that any requests, modifications, or other actions requested by you may take up to fifteen (15) business days for us to process. Please contact us at hello@fifthwindow.com if you wish to exercise any of the above rights.

Data Retention Period and Deletion

Fifth Window will keep your Personal Information only for as long as we believe is necessary to serve its purpose, enforce our agreements with you, or meet certain legal obligations. As mentioned above, you may request that your Personal Information be deleted. We will make all reasonable efforts to delete the requested information.

Security

Fifth Window is committed to taking appropriate steps to ensure your Personal Information is protected. We implement security safeguards designed to protect your Personal Information. Although we do our best to protect your Personal Information, we cannot guarantee that your Data may not be accessed, used, altered, disclosed, or destroyed by a security breach.

The safety and security of your Information also depends on you.  Where we have given you (or where you have chosen) a password for access to our App, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.  

Please notify us immediately at hello@fifthwindow.com if you become aware of any security issues relating to our App.

Questions or Concerns

If you have any questions or concerns about this Privacy Notice or any use of your Personal Information, please contact us at hello@fifthwindow.com.